Frequently Asked Questions

Get answers to common questions about Wash.

A standard Wash at LUX AURA takes 15–25 minutes depending on hair length and condition. Extended treatments or deep conditioning may add time. Your stylist will confirm duration when booking to ensure a relaxed, unrushed experience.

Yes - we offer a curated selection of professional shampoos and conditioners to suit every hair type. Tell your stylist about sensitivities, fragrance preferences or desired benefits, and we'll match the best products. Custom upgrades are available for an additional fee.

Yes, most haircuts include a professional Wash; however some express or discounted services might exclude it. Check your chosen haircut option or confirm when booking - we'll ensure a wash is added if needed.

Yes - a professional Wash addresses oily or dry scalps by using targeted cleansers and conditioners. Deep-cleansing formulas remove excess oil, while hydrating treatments restore moisture. For persistent problems, ask about scalp therapies or at-home care recommendations.

No need to wash beforehand - arriving with dry, unstyled hair allows our stylist to assess natural texture and ensures the Wash effectively cleanses. If your hair has heavy product buildup, a wash is still included to prepare for cutting or styling.

Basic Wash includes a professional shampoo and standard conditioning. Deep-conditioning treatments, masks, or specialty formulas are available as upgrades for an additional fee. Ask your stylist for options and prices and we'll recommend the best treatment for hair health and goals.